{{breadcrumbs}}

{{request.subject}}

{{satisfaction}}
    {{#each comments}}
  • {{#if author.agent}} {{/if}}
    {{#link 'user_profile' id=author.id}} {{author.name}} {{/link}}
    {{body}}
    {{#if attachments}} {{/if}}
  • {{/each}}
{{pagination}}
{{comment_callout}}
{{#form 'comment' class='comment-form hbs-form'}}
{{user_avatar class='user-avatar'}}
{{#if help_center.request_ccs_enabled}}
{{token_field 'ccs' class='ccs-input'}}
{{/if}} {{wysiwyg 'body' rows='7'}}
{{upload}}
{{checkbox 'mark_as_solved'}} {{#if request.can_be_marked_as_solved}} {{/if}} {{input type='submit' class="button button-large"}}
{{/form}}

{{t 'ticket_details'}}

{{#if request.followup_source_id}}
{{t 'followup'}}
{{link 'request' id=request.followup_source_id}}
{{/if}} {{#with satisfaction_response}} {{#with rating}}
{{t 'rating'}}
{{#is scale_type 'numeric'}} {{t 'numerical_rating' value=value max_value=max_value}} {{else}} {{scale_value}} {{/is}}
{{#link 'survey_response' id=../id}} {{#if ../editable}} {{t 'edit_feedback'}} {{else}} {{t 'view_feedback'}} {{/if}} {{/link}}
{{else}} {{#if editable}}
{{t 'rating'}}
{{#link 'survey_response' id=id}} {{t 'add_feedback'}} {{/link}}
{{/if}} {{/with}} {{/with}}
{{t 'requester'}}
{{request.requester.name}}
{{t 'created'}}
{{date request.created_at}}
{{t 'last_activity'}}
{{date request.updated_at}}
{{#if collaborators}}
{{t 'ccs'}}
    {{#each collaborators}}
  • {{name}}
  • {{/each}}
{{/if}}
{{#if assignee}}
{{t 'assignee'}}
{{assignee.name}}
{{/if}}
{{t 'id'}}
#{{request.id}}
{{#form 'organization' id='request-organization' class='hbs-form'}}
{{t 'organization'}}
{{select 'organization'}}
{{/form}} {{#if group}}
{{t 'group'}}
{{group.name}}
{{/if}}
{{t 'status'}}
{{request.status_name}}
{{#if request.type}}
{{request.type_title}}
{{request.type_name}} {{#is request.type 'task'}} {{t 'task_due_date' due_date=request.due_date}} {{/is}}
{{/if}} {{#if request.priority}}
{{request.priority_title}}
{{request.priority_name}}
{{/if}} {{#each custom_fields}}
{{title}}
{{value}}
{{/each}}
{{#if attachments}}
{{t 'attachments_heading'}}
{{/if}}